Today’s high tech equipment requires more than just having some watered-down OEM diagnostic software on a service laptop or handheld device. In order for a diagnostic tool to be a key part of keeping your fleet of heavy equipment up, running and profitable, it must meet the following five pillars:
1. A Tool That Works:
Does your diagnostic solution cover all the brands in your fleet of equipment? Does the tool have the bi-directional functionality you need? With your tool, are you able to force regens, clear derates, do injection coding, calibrate VGT, reset soot loads and more?
2. Training:
Did you and your team receive proper training when you purchased the tool? Were multiple dates available to meet everyone’s schedule? Was the training easy to understand and did it get you to a point where your team was operational? Were your team members able to take the training class multiple times? A year from now, could new employees be training on the tool?
3. Support:
Are you able to call and talk to a live person when you need help? Are you only able to talk to people that are proficient in the software? Are you able to talk with a diesel technician, someone who is experienced working on your equipment and can help you get it back up and running?
4. Repair Information:
Are you getting all troubleshooting and repair information straight out of the service manual? Are you doing Google searches for what you can’t find in the manuals? Are these methods costing you a lot of time?
5. ROI:
Is the right tool, with a well trained team and someone to call when you need help allowing you to avoid calling the dealer for expensive repairs? With this tool are you able to practically eliminate equipment downtime, which sucks the profit out of your organization?
If what you’re currently using for diagnostics does not check off all of these boxes, maybe now is a good time to start a conversation about how we can help you find a better way.
Here are just some of the functions our multi-brand dealer level diagnostic tools for heavy equipment can perform:
- Force a Regen
- Clearing a Derate
- Differential Pressure Resets
- DPF/DOC Coding
- Injector Coding
- Cylinder Cut Out
- PRV Reset
- VGT Calibrations
- DEF Pump/Leak/Metering Test
- Soot Load Reset
- Calibrating joysticks
Ready to start a conversation about your equipment, your needs and, most importantly, your options? Connect with me for a free consultation to explore how Diagnostics can increase your profits.